Terms & Conditions

General Terms & Conditions
Your purchase and use of products from this site is governed by the terms and conditions set out below, and as set out under Security. We recommend you also read our Privacy policy. We may make changes to this site at any time and the details displayed on it (including prices).

Prices and Payment
The prices for goods displayed for sale on this site are inclusive of VAT. Delivery will be charged in addition, and any such additional charges are clearly displayed where they apply. Prices and delivery charges displayed are valid and effective only in the United Kingdom. Occasionally an error may occur with our web site and goods may be incorrectly priced in which circumstances we will not be obliged to supply the goods at the incorrect price.

Plasplugs cannot accept your order until you have paid for it in full (including applicable delivery charges). Upon payment, we will confirm acceptance of your order by e-mail which will be sent to the e-mail address you provide on your order details. Whether or not you receive the e-mail, our acceptance of your order will create a legally binding contract between us. We reserve the right to refuse to supply you at our discretion.

Delivery At QEP/Plasplugs we aim to despatch all orders the next working day, there will however be rare occasions where this is not possible and QEP/Plasplugs cannot accept liability for this.

All of our UK orders are shipped by Royal Mail First Class post, however if you have a requirement for an urgent item or items posted outside the UK, then please contact our sales office on 01283 245430 as we are able to arrange special and next day deliveries by TNT for an additional cost.

Our order costs are as follows:
UK Order below £50 £3.50 for p&p
UK Orders over £50 FREE (carriage paid)

For delivery Costs and Services for rest of the world Please contact the Sales Office on sales@qep.com

General Conditions
We shall not be liable to you where performance of any of our obligations to you is prevented, frustrated or impeded by reason of acts of God, war and other hostilities, civil commotion, accident, strikes, lock outs, trade disputes, acts or restraints of Government, imposition or restrictions of imports or exports or any other cause not within the reasonable control of QEP/Plasplugs . If any part of these terms and conditions is found to be unenforceable as a matter of law, all other parts of these terms and conditions shall not be affected and shall remain in force.

We cannot guarantee that the appearance and/or colours of products shown on this site exactly reproduce the appearance and/or colours of the physical products themselves. All sizes quoted are approximate.

Where you place an order for age-restricted goods such as knives, you confirm that you are over the age of 18 and that delivery will be accepted by a person over the age of 18. We reserve the right to cancel your order if we reasonably believe you are not legally entitled to order certain goods.

When Plasplugs has delivered the goods, the Customer will be responsible for their safekeeping and we will not be responsible for any damage or fault arising from incorrect storage, or usage other than outlined in the relevant product user manual. If the Customer delays a delivery, QEP/Plasplugs s responsibility for everything other than damage due to its negligence will end on the initial date the product should have originally been delivered. Ownership of the goods shall remain with QEP/Plasplugs   and shall not pass to the Customer until the agreed price for them, together with all payments due from the Customer to QEP/Plasplugs , have been received in full.

To the extent permitted by law, QEP/Plasplugs accepts no liability for any loss, damage or injury arising as a consequence of the advice provided. These terms and conditions and any contract between us shall be governed by and construed in accordance with English law and the English Courts shall have jurisdiction over any disputes between us.

Contracts are made and accepted subject to these Conditions of Sale. In these terms and conditions: "Plasplugs” means, QEP/Plasplugs and any other connected organisation that supplies the goods ordered by you and any successor to its business; "We and Us" means QEP/Plasplugs either alone or together with you, as the context requires; "Working day" means every day of the year except weekends, and English statutory and public holidays; "You" means the person ordering goods subject to these terms and conditions;

Privacy - Your Details
The prices During the ordering process we ask for your personal information in order for us to deliver your goods and communicate with you We will use the information you provide for the following purposes only: To send updates regarding the status of your order To send you newsletters and details of offers and promotions which may be of interest If you do not consent to us using your details in this way please notify us of this by e-mailing sales@qep.com We will never share your details with any third party.

We have taken appropriate measures to ensure that any of your personal information entered on this site is visible by only QEP/Plasplugs . However, no information transferred over the Internet can be guaranteed to be completely secure.

Returns & Cancellations
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.opsi.gov.uk/si/si2000/20002334.htm

In general this enables you to return unused goods, in a resalable condition with their original packaging, within seven days of receiving them if you wish to cancel the contract. You will receive a full refund for the cost of the goods (excluding shipping costs). If you do so then you are responsible for the cost of postage or shipping for returning goods. Shipping costs for faulty goods will be reimbursed once we receive and accept the goods as being faulty. Proof of shipping costs incurred will be required along with your original receipt. To arrange a return please email us at sales@qep.com Our details:-

Little Burton West
DE14 1PP

VAT Registration no. GB 449 3854 52
To contact us by telephone, please call 01283 245430. lines are open 0830hrs - 1700hrs Monday to Thursday and 0830hrs - 1600hrs on Friday, excluding Bank Holidays. To contact us online please complete e-mail sales@qep.com